Flashback Friday: Trial by error
As the supervisor of the help desk, this pilot fish is in on the interviews of new applicants.
“And I’ve decided to learn from my mista— I mean, my experiences,” says fish.
Case in point: Fish’s department hires a tech from another part of the organization. She’s worked as a tech at the other department for a few years, has the right certifications, knows the organization and will be able to hit the ground running — which makes her an apparently perfect candidate.
A few weeks into the job, a fix is released to enable use of a VPN. The change: just modify two registry entries. Simple enough, right?
But when fish tells the tech to apply the fix to a user’s laptop, she tells him that she has never edited a registry entry.