Pilot fish works in support for a software company, taking calls from users who are having problems with the company’s accounts-receivable product.

One caller can’t find a company in the dropdown list, though it should be there; user has to add charges to that company’s account. Fish looks into it, and eventually it is discovered that someone has marked that company as “inactive,” an erroneous status.

After fish talks the user through making the company active again, he goes to talk to his boss, suggesting that the software has data integrity issues and should be updated to prevent users from deactivating companies that have outstanding charges.

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Source: Enterprise Applications

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