The case for (and against) maintaining multiple collaboration tools
An age-old debate in IT — whether to opt for “best-of-breed” software or settle on a universal platform — is surfacing in the world of collaboration technology.
IT professionals are predominantly inclined to favor consolidating around a single app or suite over supporting multiple tools because it’s easier to deploy, manage and ensure a secure work environment, says Raúl Castañón-Martínez, senior analyst at 451 Research. But there’s a strong case to be made for letting workers use the best tool for the job — and that may mean something different for a marketing team than for a group of developers.
“We have seen a noticeable shift in the last few years in terms of ownership, meaning employees are feeling more empowered and are more vocal and proactive regarding the tools they use for work,” Castañón-Martínez says. That dynamic leads some organizations to support multiple apps for the same purpose, such as allowing both Slack and Microsoft Teams for group chat. This creates overlap and extra challenges for IT.
Source: Enterprise Applications